Introduction

At MediPlus Medical Clinic, we are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us in any way.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email address, phone number, date of birth, and other identifying information.
• Health Information: Medical history, symptoms, diagnoses, treatments, medications, and other health-related information.
• Insurance Information: Insurance provider, policy number, group number, and coverage details.
• Payment Information: Credit card details, bank account information, and billing address.
• Website Usage Information: IP address, browser type, device information, pages visited, and other analytics data.

How We Collect Information

We collect information through various channels, including:

• Direct interactions when you provide information to us
• Patient intake forms and medical history questionnaires
• Communications with our staff via phone, email, or in person
• Automated technologies when you use our website or patient portal
• Third parties such as referring physicians or insurance providers

How We Use Your Information

We use your information for the following purposes:

• Providing medical care and services
• Managing your appointments and treatment plans
• Processing insurance claims and billing
• Communicating with you about your health and appointments
• Improving our services and patient experience
• Complying with legal and regulatory requirements

Disclosure of Your Information

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for billing and claims
• Business associates who perform services on our behalf
• Government agencies when required by law
• Emergency contacts in case of emergency

Your Rights

You have certain rights regarding your personal and health information, including:

• The right to access your information
• The right to request corrections to your information
• The right to request restrictions on certain uses and disclosures
• The right to receive an accounting of disclosures
• The right to obtain a copy of your medical record

Security Measures

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, regular security assessments, and staff training.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.